Leading software for relief at source & reclaim of foreign withholding taxes

Processing foreign withholding taxes is bureaucratic and time-consuming

RaQuest accelerates the entire process significantly and is particularly reliable due to the high degree of automation. From the initial data import to the update - RaQuest takes care of this tedious and complex process for you in a largely automated way.

Risks due to missed deadlines, breaches of rules or manual errors are eliminated. The process costs are considerably reduced with increased process quality.

RaQuest releases your customers from double taxation automatically and in the fastest way

Increase of customer satisfaction through extended service offer

With RaQuest, banks and service providers can offer their customers relief at source and withholding tax reclaim as an attractive service. In this way, you can increase customer satisfaction and transparency and reduce reimbursement periods at the same time.

Turn your cost center into a profit center

Not only your customers benefit from your withholding tax service. With RaQuest you reduce process duration/-costs and makes your cost center a profit center.

RaQuest bundles the entire special knowledge of withholding tax

The successful processing of withholding taxes is a complex procedure that requires the continuous monitoring of regularly occurring changes in the law. RaQuest was developed from practical experience in close cooperation with leading market participants from the financial industry and is constantly being further developed.

The software contains the collected withholding tax knowledge of our customers, packed in a user-friendly interface. Thanks to numerous functions, your work processes can be largely automated, fast and flexible.

Highest possible process coverage for all customer groups

Relief at source: From customer certification, event messages, instructions, stock identification to cost allocation.

Reclaiming: From performance audit, preparation of applications in accordance with the rules, complete process management up to cash out.

Reduction of process duration and process costs

Due to extensive automatisms for document creation, monitoring, notifications, check-out and reporting, time-consuming administration is considerably reduced.

Mass processing

The largely automated process enables mass processing of applications and certificates. This increase in efficiency turns your tax department into a profit center and reduces process costs by up to 80%.

Compliant with regulations

National requirements and specifications of supported domiciles, investment markets and depository-related procedures are taken into account by the software and kept up to date

Easy implementation

RaQuest is suitable for every bank and can be easily integrated into the existing system environment. We offer you a software which is already operated with the simplest hardware and a user-friendly interface. Users can work independently with the software after a short training period.


Our software has already been successfully in productive use at major banks for over 13 years. This makes RaQuest a field-proven and future-proof solution.


About 25% of the Swiss applications submitted from Germany are prepared by RaQuest. Several thousand applications and forms can be created per day.

Quality Promise

Never before has an application, made with RaQuest, been rejected (due to technically incorrect content) - and that with about 50,000 applications per year.



Mastering the digital application to reclaim withholding taxes

17. November 2020, 10.00 am

Raquest features

Performance audit

RaQuest checks if minimum returns are undercut, calculates arising fees and decides if an execution is possible.

Deadline monitoring

Compliance with deadlines is guaranteed with RaQuest. Based on the incoming data, the resulting deadlines are automatically recorded, reliably monitored and reported.

Multi-client capability

In RaQuest clients from different domiciles with different currencies can be served centrally.

International Solution

RaQuest supports different customer domiciles. For each domicile, the software independently ensures the corresponding applicable rules.

Global deployment

Due to the multilingualism of the software and multi-currency-ability, RaQuest is perfectly suited for international use.

Transparent claimants

RaQuest supports transparent constructs, even with shareholders from different domiciles.


RaQuest meets requirements of audit-proof archiving and compliance with features such as principle of dual control, historization, data view separation etc.

Connection to core banking systems

Interface options to various core banking systems (Avaloq, Temenos, GEOS, Olympic and many more) and experience in connecting proprietary systems.

Structured interfaces and reporting

The integrated dashboards with comprehensive search and filter functions allow the status of each claim to be tracked at a glance and numerous reports and ad-hoc analysis to be generated.

of all German applications submitted to the ESTV come from RaQuest
Application procedures are integrated in RaQuest
~30 sec
from automated application to the creation of the print-ready application

EXTRACTION OF our clients


The collaboration was great. Everyone had the same goal in mind and was committed, motivated and enjoyed their work. This made the work extremely solution-oriented and built up a high level of trust. Thanks to the enormous expertise, the success of the project was guaranteed, despite the time pressure.

Carmen Stemper

Senior Officer Tax Operation/Services, DZ PRIVATBANK

Benefit from our deep withholding tax know-how

We provide you with comprehensive support in determining the optimal fee model, analysis of the business case and consulting in the area of withholding tax.


RAQUEST supports you comprehensively in central questions such as the strategy for an optimal fee model and the determination of the business case.

It is only a few steps to the implementation of RaQuest and thus to the efficient processing of withholding taxes. Benefit from our many years of experience in consulting and project management. Rely on a competent and transparent implementation process.

Delta Workshop

Detailed requirement workshop for the use of RaQuest in your company

Data-Analysis (Optional)

Extensive potential analysis for business case and fee model

Consulting (Optional)

Practical process and project consulting for optimal withholding tax processing 


Efficient introduction of RaQuest with competent project support


Support during the productive implementation including user training


Remain Future-proof with process management

Banks are under enormous competitive and cost pressure. To be able to react quickly to changing market and customer requirements, business processes must be optimized and automated.

​Process Mining

Business Process Management (BPM)

Robotic Process Automation (RPA)